In most cases, purchased items are granted immediately as soon as we receive verification of purchase from Apple or Google. In rare cases, it can take up to 24 hours to receive this verification, which can cause a delay between you making your purchase, and receiving the items purchased. If you’ve made a purchase and waited 24 hours and still have not received what you purchased, please let us know and send our support team the following information:
- The item you purchased (what did you purchase and for what price?)
- The date and time of the purchase
- The receipt from Google or Apple
Information about how to find your receipt can be found here: